HELP
Frequently asked questions
Everything you might want to know before your kit arrives. If we’ve missed something, we’d love to hear from you.
THE KIT
What’s included in the keepsake kit?
The kit includes everything needed to create a beautiful, mess-free keepsake at home.
Is it safe for newborn skin?
Yes. The print system is designed so ink does not come into direct contact with your baby’s skin.
How many prints can I take?
The exact number depends on the kit and the size of each print. Add your product-specific answer here.
USING IT
How long does the print take to appear?
The image begins to appear shortly after use. Allow it to develop fully before handling or framing.
Any tips for a clear print?
Use gentle, even pressure and place the card on a firm, flat surface for the clearest result.
Can I use it with older children?
Yes. The keepsake kit can also be used with older babies and children, depending on the selected size.
ORDERS & DELIVERY
Where do you ship?
Add your current shipping regions, delivery estimates and any exclusions here.
Can I order more than one colourway?
Yes. Add each colourway to your cart separately before checking out.
What if something arrives damaged?
Please contact us with your order number and clear photos so we can help resolve it quickly.
Still have a question?
Send us a note — we answer every message personally, usually within a day.
